Good to know
Frequently asked questions
Quick answers about pets, parking, admission, weather, bookings, and your visit. Still wondering? Our contact details are a tap away.
Visiting the park
Yes, small and medium-sized pets are welcome. They need to stay in a pet stroller or wear a diaper the entire time they're inside the park, and it's on the owner to keep them supervised and clean up after them.
Outside food and drinks aren't allowed past the gate, but there are food stalls inside where you can buy meals and refreshments.
Comfortable clothing is all you need for the rides and play areas. Don't forget your sunscreen!
Yes, parking is free for park guests. It's first-come, first-served, so a spot isn't guaranteed on very busy days.
Children below 70 cm in height enter free.
If it's your actual birthday, you get in free. Just bring a valid ID showing your birth date so our gate staff can verify it.
Guest safety always comes first. If severe weather or another condition affects park operations, we may pause certain attractions or adjust our hours for the day. Affected bookings can be rescheduled in line with our terms and conditions.
Tickets & bookings
Paid tickets are non-refundable and cannot be cancelled. You can reschedule your visit to another date at least 2 days before your current visit date. Unpaid bookings can be cancelled at any time.
An unpaid booking is held for 15 minutes. If payment is not completed in that time, the booking is cancelled automatically, your spots are released, and you can book again.
Yes. Open your paid booking under My Bookings and choose a new date, at least 2 days before your current visit date. Day passes are valid all day, so there is no time slot to change.
Online booking opens starting the next calendar day. If you want to visit today, call us directly at 0917-185-8306 and we'll check same-day availability.
No. Your Day Pass is valid all day, so you can arrive and stay whenever you like within operating hours.
Your spot is only reserved once your payment is confirmed. After that, your gate QR code is generated and emailed to the address on your account.
No. One QR code covers your entire group for that booking, so everyone in your party checks in with the same code.